This section outlines Cirrus' polcies, and to whom they apply. Click the heading to view the indicated policy.

Terms and Conditions

Cirrus' Terms and Conditions is the agreement entered into by all users of Cirrus' services who have not executed a Master Services Agreement. The Master Services Agreement applies to wholesale customers only. 

Acceptable Use Policy

The Acceptable Use Policy outlines the way in which the services provided by Cirrus may (or perhaps more importantly) may not be used. Broadly, the services may not be used for illegal purposes or to cause interference to Cirrus or other users of the network.

Privacy Policy

Cirrus' Privacy Policy outlines how Cirrus deals with your private information.

Rate Card

Cirrus' Rate Card outlines Cirrus' charges for residential grade services.

Complaints Policy

Cirrus treats complaints seriously and follows a strict process for managing your complaint. This policy outlines that process, what you should expect in terms of Cirrus response to you, and the mechanisms available for you to escalate, should you choose.

Authorised Representatives

In some circumstances, customers seek to appoint another person to manage their account on their behalf. This policy outlines the process by which you can achieve this. If you would like another person/s to have access to your account, contact Cirrus Communications by calling 1300 552 698 option 2 for reception, or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.. Access for your nominated representative to act on your behalf can be withdrawn by you at any time.

Financial Hardship Policy

Sometimes customers experience financial hardship and find it difficult to pay their account to Cirrus. Cirrus endeavours to assist those customers through that period and this policy outlines the process we take in doing so.

Critical Information Summary

This summary outlines the key information relating to the services Cirrus provides. 


Policies and Agreements

  • Terms and Conditions
  • Acceptable Use Policy
  • Privacy Policy
  • Complaints Policy
  • Authorised Representatives
  • Financial Hardship Policy
  • Critical Information Summary

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