This section outlines Cirrus' polcies, and to whom they apply. Click the heading to view the indicated policy.
Cirrus' Terms and Conditions is the agreement entered into by all users of Cirrus' services who have not executed a Master Services Agreement. The Master Services Agreement applies to wholesale customers only.
The Acceptable Use Policy outlines the way in which the services provided by Cirrus may (or perhaps more importantly) may not be used. Broadly, the services may not be used for illegal purposes or to cause interference to Cirrus or other users of the network.
Cirrus' Rate Card outlines Cirrus' charges for residential grade services.
Cirrus treats complaints seriously and follows a strict process for managing your complaint. This policy outlines that process, what you should expect in terms of Cirrus response to you, and the mechanisms available for you to escalate, should you choose.
Sometimes customers experience financial hardship and find it difficult to pay their account to Cirrus. Cirrus endeavours to assist those customers through that period and this policy outlines the process we take in doing so.
This summary outlines the key information relating to the services Cirrus provides.