FAQAnswers to your support questions

 
image

Phone Support

Contact our phone support at any time.

Phone us

image

Text & Email

Email us and we'll get onto your issue right away.

Send Email

 

Common Queries and Questions

  • I want access to the Internet. How do I get it? +

    If Cirrus is providing Internet to your community, then in many cases, an Internet service will be included in the fees that you pay to the community managers. If this is not the case, then you can purchase a service directly from Cirrus. Your community will usually have documentation that walks you through the process of getting connected. Normally this can be achieved by simply plugging your computer into the closest data socket. However you can always call Cirrus and we will talk you through the process.
  • What download speed should I be getting? +

    Your download speed depends on your arrangement with your community, however in most cases it should be 20Mbps for both uploads and downloads. Be aware that if you are running off a WiFi network you may not be getting speeds this high as WiFi speeds are dependent on the access points, your device and the proximity of the two.
  • How do I manage my account? +

    You can manage you account by connecting to Cirrus' customer management portal. From here you can see your usage and add credit to your account. https://cms.cirruscomms.com.au/custdata/
  • What payments methods do we accept? +

    Cirrus accepts payments by either Visa or Mastercard.
  • How much data do I need to purchase? +

    As a general guide, 1GB of data usage will let you: • Receive 1000 emails • Surf the web for 20 hours • Watch 10 four minute YouTube video clips • Watch three hours of television on ABC iview • Download 200 four minute music tracks • Download 400 photos. This guide is based on the following assumptions: Email received at 100KB per email, web browsing at 30MB per hour, music download at 4MB per track, photo downloads at 2MB per photo. Note that Youtube videos can vary greatly in their size depending on the resolution downloaded and how they have been created.
  • How much data do I use? +

    It’s worth highlighting some of the common activities which have the potential to use a lot of data.

    If video streaming platforms such as Stan, Netflix or YouTube are left of default settings they have the potential to use a lot of data especially if watching for long periods of time.

    While audio streaming typically uses up to a fraction of what video-streaming platforms use, it can still have an impact on your monthly data allowance.

    Digital gaming or gaming consoles can chew through a lot of unexpected data if set to automatically update games.

    Automated downloading and uploading via cloud software may not seem like a lot of data but it can add up over time especially if larger files are being transferred.

    If you are trying to reduce your data usage, please be aware if automatic updates are enabled on certain devices (laptop, PC or games console) it can use a lot of unexpected data.

     

    Usage table

    Content

    Estimated data usage in 1 hour

    Gaming – online, Playstation, Xbox, PC.

    100Mb – 1Gb depending on game play.

    Streaming Video Content – Netflix, YouTube, Foxtel Now, Stan.

    Low definition: 300MB

    Standard definition: 700MB

    High definition: 3GB

    Basic Web Browsing – Emails, Google Search, News and Weather (i.e text-based content).

    10-50GB

    Streaming Audio Content – Spotify, iTunes, Google Play.

    Low-quality: 25MB – 50MB

    Medium-quality: 50MB – 100MB

    High-quality: 100MB – 150MB

     

    View my data usage

    If you would like to view your data usage, you can log onto you account via our Cirrus Communities home page or alternatively you can contact the Cirrus Accounts team.

     

    Support Hours: phone support 8am - 6pm

    1300 552 698 or (02) 4336 2000 (Option 3 then Option 3)

    This email address is being protected from spambots. You need JavaScript enabled to view it.

     

  • How do I stay secure? +

    Cirrus has some tips for how to stay secure which can be found here. Read More
  • 1